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Questions & Answers

Welcome to our FAQ page. Here, we address common questions about our hotels in Stockholm, including booking procedures, available facilities, and practical details for your stay. If you don't find the answer you're looking for, feel free to contact us for more information.

ANSWERS TO FREQUENTLY ASKED QUESTIONS

Biz Apartment is ideal for those who want to stay in an apartment hotel that has both the hotel's generous service and a nice feeling of home. Below you will find answers to the most common questions we receive.

Looking for questions and answers for a specific hotel?
Check out Bromma, Solna, Hammarby Sjöstad or Gärdet.

Are there laundry facilities?

Yes, laundry facilities are available for booking at all our hotels. Fee may apply.

Laundry detergent is available for purchase at reception.

Are your hotels staffed?

Yes, our hotels are staffed. At Gärdet, in Hammarby Sjöstad and Bromma, the reception is staffed 24 hours a day. In Solna, the reception is staffed 13:30 to 08:00.

As a private person, can I stay at Biz Apartment?

Yes, we welcome both private and corporate guests to our hotels!

Do you need to bring anything/what facilities are included?

All our hotel apartments are fully equipped both in terms of towels, bed linen and kitchenware — so this is not something you need to bring.

Does it include breakfast?

It is possible to choose to book with breakfast at the time of booking. A breakfast buffet is served at Gärdet, and at other hotels, breakfast is served in a bag and delivered fresh daily.

Does it include cleaning?

Yes, cleaning is included in your stay and is carried out once a week.

For stays of less than 7 days, no cleaning will be carried out.

If you would like additional cleaning, please speak to our receptionists.

How do I pay for my stay with you?

We are a cashless hotel and a stay with us is either paid at reception by card or prepaid at the time of booking.

What are your change and cancellation policies?

Cancellation policies vary depending on the type of booking. Please read the detailed description carefully in the booking confirmation received in connection with your booking. Please see our general cancellation policy below:

  • 1—7 nights in a row: Cancellation is free of charge before 18:00 on the day before arrival. In case of later cancellation or earlier departure, one night will be charged.
  • 8—29 nights in a row: Cancellation is free of charge no later than four days before arrival. In case of later cancellation or earlier departure, three nights will be charged.
  • 30+ nights in a row: Cancellation is free of charge no later than 8 days before arrival. In case of later cancellation or earlier departure, four nights will be charged.
What are your house rules?
  • For safety reasons, only staff and registered guests are allowed to stay on the premises after 22:00.
  • All visitors must be able to show identification upon request from reception staff.
  • No visitors or non-registered guests may stay in the rooms after 22:00.
  • No loud music or disturbing activities after 10 p.m.
  • Please note that all our hotels are non-smoking. In case of suspected smoking in the room, a penalty of 5000 SEK will be charged.
  • You are fully responsible for any damage you may cause to the hotel rooms or public areas during your stay.
  • Uses of nitrous oxide (N2O) and other types of gases is not permitted in our public areas or in our hotel rooms. We will charge the guest an additional fee of 500SEK per cartridge for those who leave this type of gas cartridge.

In case of violation of the house policy, Biz Apartment reserves the right to refuse services to anyone and they may be allowed to leave the premises.

What is the shortest or longest length of stay I can stay with you?

With us you can book stays from one night to three months.

What time is check-in and check-out?

Check-in is from 15:00 and check-out is before 12:00.

If possible, you are of course welcome to check in before 15:00 or check out after 12:00. Note, however, that this comes with a fee of 150 SEK/ hour. Late check-out is available until a maximum of 15:00. Please contact the front desk for questions if the opportunity is available.

Can't find the answer you're looking for?

Send us an email with your question and we will get back to you as soon as we can.

Our hotels

Stockholm from four perspectives. We offer modern apartment hotels in four strategic locations in Stockholm: Gärdet, Solna, Hammarby Sjöstad and Bromma. At Biz Apartment, our ambition is to offer you more than just a bed to sleep in. Whether you're here for a night, a week or months - we strive to make you feel at home.